Privacy Policy
About this privacy policy
Moom Counselling is committed to protecting your privacy and handling your personal information with care, respect and confidentiality.
This privacy policy explains what information I may collect about you, why I collect it, how it is used and stored, and your rights in relation to your personal data.
Moom Counselling is the data controller for the personal information collected through this website and as part of my counselling practice.
What information I collect
I may collect personal information that you choose to provide when you contact me or use my counselling services. This may include your name, contact details, information you provide when making an enquiry, and information relevant to our counselling work together.
During counselling, I may also keep brief and appropriate notes relating to our sessions. As counselling may involve information about your physical or mental health, some of the information you share may be classed as special category data under UK data protection law.
I only collect information that is necessary for providing counselling services, communicating with you, maintaining appropriate records and meeting my professional, legal and regulatory responsibilities.
How I use your information
I use your personal information to respond to enquiries, arrange and provide counselling sessions, communicate with you about appointments and maintain appropriate records relating to my counselling practice.
Under UK data protection law, I need a lawful basis for processing your personal information. Depending on the circumstances, I may process your information because it is necessary to provide the service you have asked for, because I have a legitimate interest in running my counselling practice safely and effectively, or because I have a legal obligation to do so.
Where I process special category information, such as information about your health or wellbeing, I will only do so where an appropriate additional condition under data protection law applies.
Confidentiality and sharing your information
What you share with me during counselling is treated confidentially. I will not normally share your personal information with anyone else without your knowledge or agreement.
There may, however, be limited circumstances where I need to share information without your consent. This may include where I believe there is a serious risk of harm to you or another person, where safeguarding concerns arise, or where I am legally required to disclose information.
As part of good professional practice, I undertake regular clinical supervision. I may discuss aspects of my client work during supervision, but I take care to protect your identity and only share information that is necessary.
I may also use trusted service providers to support the running of my practice, such as website, email or technology providers. Where they process personal information on my behalf, I take appropriate steps to ensure your information is protected.
How long I keep your information
I will only keep your personal information for as long as it is reasonably necessary for the purposes for which it was collected and to meet any professional, insurance, legal or regulatory requirements.
Different types of information may need to be kept for different periods. When information is no longer required, it will be securely deleted or destroyed.
I regularly review the information I hold and aim to keep no more personal information than is necessary.
Keeping your information secure
I take reasonable steps to keep your personal information safe and secure and to protect it from loss, misuse, unauthorised access or disclosure.
This includes taking appropriate care with electronic communications, devices, counselling records and any other systems I use as part of my practice.
While no method of storing or transmitting information can be guaranteed to be completely secure, I aim to use appropriate safeguards for the nature and sensitivity of the information I hold.
Your rights
Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these may include the right to ask for a copy of the information I hold about you, to have inaccurate information corrected, or to ask for your information to be deleted.
You may also have the right to ask me to restrict how your information is used, to object to certain types of processing, or to ask for your information to be transferred to you or another organisation.
Some of these rights are subject to legal limitations and may not apply in every situation. If you would like to exercise any of your rights, please contact me using the details below.
Website and cookies
When you visit the Moom Counselling website, certain information may be collected automatically through cookies and similar technologies.
The website is hosted using Wix, which may use essential cookies to enable the website to function securely and correctly. Other cookies may be used depending on the features enabled on the website.
Where required, you will be given a choice about non-essential cookies. You can also control or delete cookies through your browser settings.
Please be aware that third-party services linked from this website, such as social media platforms, have their own privacy and cookie practices.
Contact and complaints
If you have any questions about this privacy policy, would like to exercise your data protection rights, or have concerns about how I have handled your personal information, please contact Moom Counselling using the contact details provided on this website.
If you are not satisfied with how I have handled your personal information, you also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's regulator for data protection.
More information about your rights and how to make a complaint is available on the ICO website.
Last updated: August 2026